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The Hidden Notetaker

November 15th, 2025 | By Jorge Rodriguez

A co-founder of Fireflies.ai claimed the transcription company began with two founders silently joining meetings and taking notes by hand while selling the service as AI. The Verge cited Sam Udotong's account of the early period, when customers paid for an automated note taker that, according to him, still depended on human labor inside the call. Udotong said beta users understood there was a human in the loop. Even with that caveat, the story touches the old theater of automation. A product can call itself artificial intelligence while hiding a person behind the curtain, headset on, typing through someone else's meeting.

The problem reaches beyond startup mythmaking. Meeting notes can contain salaries, illnesses, firings, product plans, legal risk, family interruptions, and the informal language people use when they think a machine is listening. Human substitution changes the privacy contract. The customer imagines a system processing audio; the actual scene may include a stranger listening, interpreting, omitting, and summarizing. Many AI services still depend on review, labeling, support, or cleanup by workers whose names remain outside the pitch deck. The magic trick begins to fail when the assistant is revealed as a person trying to keep up.

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